The following guidelines have been created to protect the health + safety of Facile's employees, clients, and communities. This page will be updated as further information is released and as our protocols change per the CDC, LA County, and CA government guidelines.
Please read on for answers to frequently asked questions and to learn more about our ongoing efforts.
What do I need to know about making an appointment?
As with all appointments, we require your first + last name, date of birth, and credit card. Moving forward, our Client Coordinators will be asking the following questions:
- Have you been ill with fever/cough/other symptoms in the past 2 weeks?
- Have you been exposed to anyone who has been ill or confirmed positive for COVID in the past 2 weeks?
- Have you been tested for the virus and/or antibody to COVID? If so, when and what was the result?
Any patient that responds yes to any of these questions will need to wait at least 2 weeks after the illness/exposure/positive virus test to book an appointment.
If I have a medical issue or just need a prescription refill do I have to come in?
Not at all! Our telemedicine option is still available :) Click Online Visit at the bottom right corner of the page and follow the steps. Once you fill everything out, Dr. Samolitis will get back to you within 48 hours.
How is Facile reducing the risk of spread?
All check-in and checkout procedures are as contactless as possible. When you arrive for your appointment your temperature will be taken and you will be given hand sanitizer. We have streamlined our checkout process to ensure there is no unnecessary contact. Because of this, we are not accepting cash at this time - credit or debit cards only.
Only Client Coordinators can touch products. This, unfortunately, means no testers at the moment.
We have altered all staff schedules to have as few people in the office at once. This means only one provider is in the office a day.
All staff members are required to wear masks at all times.
What do I need to know before my appointment?
We are asking all clients to follow the following guidelines to ensure the health + safety of our staff:
- You must be wearing a mask when you enter the office
- Please refrain from touching any products in the product bar. If you need help with an item don't worry, we're here to help!
Should you be receiving a treatment where you will have to remove your mask (such as lip injections, microneedle, laser, or a facial) we will provide you with water-diluted iodine to swish in your mouth. This is an added layer of protection for both you, and your provider.
Can I bring a friend?
We are working hard to limit the amount of people inside Facile, so we are kindly asking all clients to refrain from bringing a plus one. If you're really wanting to bring someone, please email firstname.lastname@example.org and we will do our best to accommodate.
Has your cancellation policy changed?
Yes! If you are feeling sick, have been exposed to someone with COVID, or tested positive for COVID please let us know and we can help you reschedule your appointment with no cancellation fee.
Are your boutiques open to shop?
We ask that all clients (including walk-ins!) wear a mask at all times, and refrain from touching any products. Although our boutiques are open for appointments, we prefer for you to shop with us via our online shop. Not sure what you want? Feel free to reach out to us (email@example.com) for a complimentary skin consultation with our cofounder, Dr. Nancy Samolitis, MD
If you have any other questions, comments, or concerns please don't hesitate to reach out to us: